AFTER SALES
Your Partner for the Entire Lifecycle of Vacuum Furnaces
The key to sustained operational success for all furnaces is maximizing equipment performance. The dedicated team at ALD provides technical knowledge and support throughout the entire lifecycle ensuring maximum uptime, efficiency, and productivity.
Service | Maintenance | Replacement Parts
Our comprehensive service and spare parts program is designed to maximize the reliability, performance, and service life of your ALD vacuum furnace. From genuine OEM spare parts and preventive maintenance to technical support, repairs, and customized service agreements, we provide solutions tailored to your specific needs. With fast response times, experienced service engineers, and the quality you expect from ALD, we’re committed to keeping your operation running efficiently—today and for years to come.
Our after-sales service portfolio:
Spare Parts
Field & Advanced Services
Support & Training
Retrofit & ModernizationSpare Parts – Replacement Parts for Maximum Uptime of Your Furnaces
Ensure maximum system availability with genuine ALD replacement parts, delivered quickly and tailored precisely to your needs.
Genuine OEM spare parts, directly from the manufacturer
Ensure smooth operation with genuine ALD spare parts designed specifically for your furnace systems. Our spare parts service begins as soon as your equipment is installed and helps you minimize downtime.
Proactive spare parts management
- Recommended initial inventory of spare parts for your on-site stock
- Bottleneck analyses to identify critical components and reduce operational risk
- Expert support to optimize your maintenance strategy
Contact an ALD parts expert to discuss your spare and replacement parts needs: parts@ald-usa.com or 860.386.7227
Usually ships from US warehouse
- Strategically located regional warehouses in the U.S.
- Global logistics network for rapid replenishment
- More than 10,000 spare parts available from stock
- Reliable delivery to support scheduled maintenance and urgent needs
Your personalized ALD webshop
- Real-time inventory availability and order overview for all online orders
- Customized access based on your installed equipment
- Seamless OCI integration into your SAP procurement process
Field & Advanced Services
Due to our many years of experience, we can competently support you with Preventive Maintenance based on empirical experiences
- Targeted performance control for optimization of the furnace
- Component-specific maintenance for assembly units
Efficient troubleshooting and repairs by furnace specialists – State-of-the-art engineering with ALD Services
- Technical guidance for regulatory audits of ALD furnaces
- Process consulting on new products or methods
- System consulting to improve energy consumption
Support & Training
The quality of a technology also depends on the qualification and expertise of the operators. To ensure this at a high level we provide training on site.
Furnace-specific training by service engineers with extensive field experience
- Operator training
- Troubleshooting in maintenance & repair
- Process training & process optimization
Immediate support through ALD Expert Solutions
- Remote support for most contingencies
- Guided fault analysis through Remote Access
- Tailored service packages for Remote Solutions
Retrofit & Modernization
Your plant has been operating reliably and robustly for many years. We offer solutions that will also ensure this in the future.
Efficient retrofits to extend plant performance
- Functional mechanical upgrades
- Electrical control system upgrades
- State of the art in the development of our furnaces
Refurbishment of furnace
- General overhaul of existing ALD equipment
Industrial IoT solutions
- Condition monitoring dashboard
- Recipe management
- Application for several furnaces at the same time
Spare Parts
Maintenance
ALD – your plant manufacturer
Our services are tailored to your individual requirements. Simple, fast and reliable in the well-known high quality of ALD.